![]() ![]() When you take it out of the box it may seem dead - but likely the battery is - this is tricky because if the OS is not upgraded from an earlier version, it will not charge unless the OS is booted, but will not boot unless charged - catch-22.The solution I believe is to plug in the charger (be sure its the one that came wit the unit) then do the three button reset - hold the + and - volume buttons and the power button - all three at once for over ten seconds - then release. To make it worse the early operating system would not charge if the unit was turned off, so chances are the battery is drained. I don't let mine get below 50% but just as a safety measure. That's why its best to keep it charged somewhat. If you bought this as a gift or something to resell or hold unopened for a while - it is important to check operation, and things like dead/stuck pixels, an excessively bulging back, other physical defects, plus the inventory in stores is low and it may be difficult to obtain a replacement soon.Other things to check for is the rubber seal around the edge (rarely) may not be recessed properly, dust trapped under the camera lenses.If it seems faulty or dead, it probably isn't.When batteries lie dead for a while the playbook does funny stuff.
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